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By accessing auratimepieces.shop and completing a purchase, you formally enter into a binding agreement with Aura Timepieces, governed by the laws of England and Wales. This agreement stipulates that the customer is responsible for the total product price and any associated shipping fees displayed at the time of checkout. Regarding our return and refund procedures, we strictly adhere to the UK Consumer Contracts Regulations and the Consumer Rights Act 2015. For all online purchases, customers possess a legal right to cancel their order and request a full refund within 14 days of receiving the goods, provided that the items remain in their original, unopened packaging, are unused, and are in a perfectly resalable condition. However, please note that for any in-store or physical shop purchases where the customer has had the opportunity to inspect the item in person, there is no legal right to a refund based on a change of mind; refunds for such transactions are exclusively granted only if the item is proven faulty or significantly not as described. To initiate any return process within the legal timeframe, customers must contact our support team at support@auratimepieces.shop, and all return shipping costs shall remain the sole responsibility of the customer.
Furthermore, Aura Timepieces prioritizes transaction security by utilizing internationally certified Payment Service Providers compliant with global PCI-DSS standards. All electronic payments are processed using 3D Secure (Strong Customer Authentication) protocols. We do not see, store, or maintain access to your full credit or debit card details at any stage; the payment process occurs entirely within a secure, encrypted environment provided by our financial partners. Since every transaction requires a unique 3D Secure verification code or password sent directly to the cardholder's registered device, any successfully completed transaction is legally deemed authorized by the cardholder. Consequently, Aura Timepieces shall not be held liable for any claims involving stolen or lost cards once 3D Secure authentication has been verified. In such instances, the security of the card and its verification credentials is the sole responsibility of the customer, and no refunds will be issued by the merchant for verified fraudulent claims. All personal data collected during the order process is used strictly for fulfillment and internal business operations in full compliance with UK GDPR. We guarantee that your information is never sold or shared with third parties, with the exception of essential service providers required to complete your order, such as shipping carriers and payment processors.